Frank Delgado misses Havana flight after incident at Mexico City airport
The musician said he was unable to board despite returning to the gate before departure and questioned Aeroméxico staff's response.
Cuban singer-songwriter Frank Delgado was stranded in Mexico City after missing a flight to Havana. He attributed the incident to a delay in the restroom and said Aeroméxico staff would not let him board.
Delgado said he arrived at Mexico City International Airport about three hours before the flight. He said that when he emerged from a restroom with a long line, 14 minutes remained before departure and the plane was still connected to the boarding bridge.
The musician said he has benign prostatic hyperplasia and needed more time than expected in the restroom. He also criticized staff for, in his view, failing to listen to his explanation and described later difficulties trying to file a complaint through digital and telephone channels.