Havana bank branch resumes service within minutes after journalist arrives

A Havana bank branch resumed serving customers within minutes after a journalist arrived, after having sent clients home because of an alleged server outage. According to CiberCuba, the episode was reported as casting doubt on the explanation given for the failure. The sequence alone does not establish whether the system had stopped working or what caused the change.

The branch was located on Prado at the corner of Ánimas and Virtudes in Old Havana. Testimony shared by the page La Cuba real described what happened there. Customers were told to leave and use other banks because repairs could take the entire day. Service returned within minutes, contrasting with that estimate, although the account does not explain what intervention occurred or how long operations had been interrupted.

Other users also reported long waits and alleged irregularities at banks in the capital. Those claims are additional accounts, not verified information about the same incident. No figures were provided for affected customers, waiting times or evidence tying all those problems to the Prado branch. The rapid return of service and the broader complaints should therefore remain distinct.

The available information does not name the bank or include a technical confirmation of the reported outage. It also does not establish whether the journalist contributed to the repair or merely arrived while a solution was already underway. The proximity between those moments is central to the complaint but does not prove causation. The episode remains an alleged interruption followed by a quick restoration and questions about the explanation given to customers.